Refund & Exchange Policy

Delivery

Once, the order is confirmed by customer, the shipment will be delivered within 3 -5 working days InshaAllah

Refund & Exchange Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at iorderspk@gmail.com. Please note that returns will need to be sent to the following address: [F-103, First Floor, New Jamma Mall, M.A.Jinnah Road, Karachi]

If your return is accepted, customer is entitled to send parcel back to us bearing all logistic charges.

You can always contact us for any return question at iorderspk@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like goods on Sales, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Products are exchangeable if stock lasts.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at iorderspk@gmail.com.